FAQs
Cancellation & Refund
For cancellations made up to 21 days before arrival, 85% of the booking amount will be refunded; the remaining 15% will be retained as a service and transaction fee.
For cancellations made up to 7 days before arrival, 50% of the booking amount will be refunded. For cancellations made up to 3 days before arrival, 20% of the booking amount will be refunded. Unfortunately, no refund is possible for cancellations made after that.
You can cancel your booking yourself via your booking confirmation – simply click on ‘Go to booking’ and then on ‘Has something come up?
The refund will be issued automatically and can take up to 7 working days. If you want a voucher instead of money back, it can be quicker – just let us know!
Yes, we’re often happy to reschedule your booking! The best way to do this is to contact us directly and let us know your new preferred date. Please note: You can reschedule for free up to 10 days before check-in. If we reschedule as a gesture of goodwill (for special reasons within that time frame), you won’t be able to cancel afterward.
Invoice & Payment
Don’t worry – we’ll be happy to check it. If something is wrong with the billing, we can coordinate this internally and send you a corrected invoice. Please contact support@book-a-bubble.com for this.
You can view your invoice at any time on the order confirmation page. If you have any problems, please contact support@book-a-bubble.com.
When booking on our website, you have several payment options available. You’ll find all the relevant information during the booking process. If you can’t find a specific payment method, please contact support@book-a-bubble.com.
Order & shipping (voucher box)
We’ll ship your order as soon as you place it. We usually ship the box within 2 business days. You should receive the box within 5 business days. If you don’t, please contact support@book-a-bubble.com.
Yes! If you didn’t order a physical gift card box, you’ll receive the gift card as a PDF via email immediately after placing your order. Be sure to check your spam folder if you can’t find the email. We can also resend the PDF to you if you have any issues.
Shipping for the gift box is included in the price.
Availability & booking request
Just check our website for availability—all open dates are listed there. Popular locations often book up quickly, so it’s worth checking the website regularly.
You can find a detailed overview of the amenities on the respective location page.
Additional services for which fees may (but do not have to) be charged can be found under add-ons. In most cases, these relate to extras such as a hot tub or sauna.
Please contact us at support@book-a-bubble.com, including the location, date, and a brief description of the problem. We’ll assist you as soon as possible.
Locations & Bubble Tent Types
A Bubble Tent is generally designed for 2 people. This is primarily due to the limited space, which allows for beds measuring a maximum of 160×200 cm in the Bubble Tents. Therefore, it is not possible to set up an extra bed. If a child sleeps in the bed with you, that’s not a problem. At some locations, two Bubble Tents are set up side by side, giving you more space—just check the available options when booking. In this case, the second Bubble Tent can be added as an add-on for a small extra charge.
Yes and no—Bubble Tents generally all work on the same principle and feature an airlock and a transparent roof. They may differ in size, interior features, and design (fully or semi-transparent). Most locations also offer a hot tub or sauna, while others are happy to prepare a breakfast basket for you. On the location page, you’ll find all the details about the specific amenities and add-ons you can book.
That depends on what you’re looking for! We have locations in various regions (the Black Forest, Rheinhessen, Kaiserstuhl, Switzerland, the Palatinate, etc.) with different amenities. Check out the location pages or get in touch—we’d be happy to help you choose.
This is possible at certain locations, such as Peine or the Palatinate. Just check the availability to see if your preferred location offers this option.
Vouchers (purchase & redemption)
Select your Bubble Tent and date on our website, proceed to checkout, and enter the coupon code. You’ll also find the option here to use only part of the coupon if the amount doesn’t match exactly.
No, a voucher code can only be used once. If there were technical problems when redeeming, please contact us – we can reactivate the code.
Gift certificates are typically valid for 3 years. If your gift certificate resulted from a cancellation, please note the exact expiration date—you can find it in your records.
Yes, that’s no problem! The other person can book directly using your gift certificate number, or we can transfer the gift certificate to their name.
That’s too bad! Expired coupons can no longer be used. If there are any special circumstances in your case, please feel free to contact us—we’ll see if we can find a solution.
Unfortunately, that’s not possible. Discount codes must be applied at the time of booking. If you encounter any problems, please contact us and we’ll see if we can help.
Arrival, address & check-in
You will receive the exact address and directions with your booking confirmation. The check-in time is usually from 15:00. Exceptions and exact times for your location can be found in your confirmation.
Check-out is usually by 10:00 a.m. This may vary slightly depending on the location—check your booking confirmation or ask the host.
You’ll find the host’s contact information in your booking confirmation. You can call them directly or contact them by email.
You’ll need to discuss this with the host on-site. Contact them directly with your request—their contact information is in your booking confirmation. Depending on availability, this can usually be arranged.
Technical problems (Download/PDF)
We’re sorry about that! First, check your spam folder. If the email isn’t there or the link doesn’t work, please contact us—we’ll send you the PDF directly or resolve the issue another way.
If you didn’t order a physical gift card, it will be sent to you via email as a PDF. So check your email (including your spam folder!). If you can’t find it there, we can send you the code via email.
There may be various reasons for this: Perhaps it has already been used, has expired or there is a typing error. Contact us with your voucher code and we will check it.
Weather
Yes and no—in principle, bubble tents can also be used in the winter. However, the temperature inside is usually similar to the temperature outside, so it can get quite chilly when it’s cold. Electric blankets are available, and some locations offer additional heating options. Please note that only a few locations are open in winter, and that this is, especially in winter, a nature experience that offers only limited warmth.
Here, too, the indoor temperature generally matches the outdoor temperature, so it can get warm during the day.
The tent heats up when exposed to direct sunlight. The fan, which runs continuously, constantly blows outside air into the tent. Nevertheless, when exposed to direct sunlight, it can be considerably warmer inside the tent than outside. If the weather is so nice that it gets too warm inside the tent when the sun is out, it’s time to get out and enjoy the fresh air and the great weather anyway!
In the evening and when it rains, it usually cools down nicely, so you’ll have comfortable temperatures for sleeping and can gaze at the stars from inside the Bubble Tent.
Warm clothing is very important! There are electric blankets, but they are no substitute for central heating. So be sure to pack warm pajamas, thick socks, and possibly extra blankets in case the temperatures drop at night.
Under normal weather conditions, the reservation will remain as scheduled. In the event of extreme or hazardous weather (storms, snow, etc.), reservations may be rescheduled.
Dogs & Pets
Unfortunately, dogs are not allowed in most Bubble Tents. There is one exception: At the Krugsdorf location, there is a doghouse on the fenced-in property. Dogs can be kept there. They must be supervised during the day. Feel free to ask us if you need a location where you can bring your dog!
Pets are generally not allowed. The exception is the Krugsdorf location, where dogs are permitted. For any other questions on this topic, please contact us directly.